You can place an order directly on our website, over the phone, or by visiting our store in person. Just select your preferred arrangement, provide delivery details, and complete the payment.

Yes, you can schedule your flower delivery for a specific date during the checkout process. We recommend ordering in advance for special occasions to ensure availability.

Yes, we offer same-day delivery for orders placed before 3pm. For last-minute requests, please call us to confirm availability.

Yes, however not recommended. Sometimes our delivery drivers may need to contact you for instructions if the recipient isn't answering or not home.

You'll need the recipient's name, delivery address, contact number, and any special instructions. You can also add a personalized message to accompany the flowers.

If the recipient isn't home, we’ll follow any specific instructions provided (e.g., leave with a neighbour, at the front door). If no instructions are given, we’ll contact you or the recipient for instructions. If we can't get in contact with you or the recipient we will take them back to the shop and email you.

You can cancel or modify your order up to 24 hours before the scheduled delivery date. Please contact us as soon as possible to make any changes.

We accept major credit cards, debit cards, and online payments. All transactions are securely processed through our website. We also accept ZipPay & Afterpay.

Yes, we offer customization options. If you have specific flowers or colours in mind, please mention them during the ordering process, and we'll do our best to accommodate your request.

Please consider our photos as a guide only. Specific assortment of flowers may vary from week to week, influenced by the changing seasons and availability. While we try to replicate the items displayed on our website, there may be occasions when we need to substitute colours or varieties. Nevertheless, rest assured that we always guarantee a delivery of something equally beautiful and captivating.

We deliver to a wide range of areas, including Hope Island, Robina, Broadbeach, Southport & more. You can check our delivery zones on our website or contact us to confirm if we deliver to your desired location.

While we cannot guarantee exact delivery times, we typically deliver between 9am-6pm. If you need a specific delivery window, please let us know, and we'll do our best to accommodate your request.

Yes, you can schedule a delivery for a specific date during the checkout process. For specific time requests, please mention them in the order notes, and we'll try to accommodate them.

Yes, a delivery fee applies and varies depending on the location. The exact delivery cost will be calculated at checkout based on the recipient’s address. You can also find out delivery fee's here.

Yes, we offer delivery services seven days a week, including weekends and most public holidays. However, availability may vary on certain holidays, so we recommend ordering in advance.

Yes, we offer contactless delivery upon request. Our delivery driver will leave the flowers at the designated location and notify the recipient by phone or SMS.

We strive to ensure timely and perfect delivery, but if there’s any issue with your delivery, please contact us immediately. We'll work quickly to resolve the problem and ensure your satisfaction.

We offer a wide variety of flowers that we hand pick at the flower markets 2-3 days a week, including roses, lilies, tulips, orchids, natives, and seasonal blooms. Our selection varies depending on the time of year and availability. We like to provide our customers with unique & premium quality flowers that you won't find at your typical supermarkets.

Different flowers have different meanings. For example, roses are often associated with love, while lilies symbolize purity. If you’re unsure, our qualified florists can help you choose the perfect arrangement for any occasion.

Fresh flowers generally last between 5 to 7 days, depending on the type of flower and how well they are cared for. Some flowers, like carnations and chrysanthemums, can last even longer. We have had many customers tell us that their flowers lasted a whole 2 weeks!

To prolong the life of your flowers, trim the stems at an angle, change the water daily, and keep them in a cool place away from direct sunlight, heat sources, or drafts.

Yes, we offer a selection of seasonal flowers throughout the year. These blooms are often fresher and more vibrant as they are in their natural growing season.

We strive to source our flowers locally whenever possible to ensure freshness and support local growers. However, we also import exotic and out-of-season flowers to provide a diverse selection.

If the recipient has allergies, we recommend selecting hypoallergenic flowers such as orchids, roses, or tulips, which are less likely to cause allergic reactions.

For funerals or sympathy arrangements, it’s common to choose flowers that convey respect and remembrance, such as lilies, white roses, or chrysanthemums. Our florists can help you select the most appropriate arrangement for the occasion.

We are open 9am to 7pm during Monday - Friday & 10am to 7pm Saturday & Sunday.
Please check our website or contact us for holiday hours or special events.

You can reach our customer service team via phone at 0414 914 215, email at info@hansfordflowers.com.au, or through our website’s contact form.

Yes, you can conveniently place orders online through our website. Just browse our products, add items to your cart, and check out securely.

We offer returns or refunds 48 hours of purchase, provided the item is in its original condition. Please review our full return policy on our website for more details.

Yes, we occasionally offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on our latest deals.

You can make changes to your order within a certain timeframe. Please contact us as soon as possible to update your order details.

Yes, we prioritize your privacy and use secure encryption technologies to protect your personal and payment information during transactions.

Yes, our store is located at 58 Hansford Road, Coombabah. You’re welcome to visit us during business hours to browse our products in person.

You can sign up for our newsletter on our website. Just enter your email address to receive updates on new products, promotions, and events.

Unfortunately not at this stage.

We appreciate your feedback! You can leave a review on our website, social media pages, or Google. If you have specific concerns, please contact us directly.