Frequently Asked Questions

We know that ordering flowers online can sometimes feel overwhelming. At Hansford Flowers, we aim to simplify that experience. That's why we've put together answers to some frequently asked questions to guide you through your order.

ORDERING QUESTIONS

How do I place an order for flowers?

You can place an order directly on our website, over the phone, or by visiting our store in person. Just select your preferred arrangement, provide delivery details, and complete the payment.

You can place an order directly on our website, over the phone, or by visiting our store in person. Just select your preferred arrangement, provide delivery details, and complete the payment.

Can I schedule a flower delivery in advance?

Yes, you can schedule your flower delivery for a specific date during the checkout process. We recommend ordering in advance for special occasions to ensure availability.

Yes, you can schedule your flower delivery for a specific date during the checkout process. We recommend ordering in advance for special occasions to ensure availability.

Is same-day delivery available for flower orders?

Yes, we offer same-day delivery for orders placed before 3pm. For last-minute requests, please call us to confirm availability.

Yes, we offer same-day delivery for orders placed before 3pm. For last-minute requests, please call us to confirm availability.

Can I send flowers anonymously?

Not recommended. If the recipient asks us who the flowers are from, we will disclose this information for safety & transparency.

Not recommended. If the recipient asks us who the flowers are from, we will disclose this information for safety & transparency.

What information do I need to provide when ordering flowers?

You'll need the recipient's name, delivery address, contact number, and any important instructions. You can also add a personalized message to accompany the flowers.

You'll need the recipient's name, delivery address, contact number, and any important instructions. You can also add a personalized message to accompany the flowers.

What happens if the recipient is not home when the flowers are delivered?

If the recipient isn't home, we’ll follow any specific instructions provided (e.g., leave with a neighbour, at the front door). If no instructions are given, we’ll contact you or the recipient for instructions. If we can't get in contact with you or the recipient we will take them back to the shop and email you.

If the recipient isn't home, we’ll follow any specific instructions provided (e.g., leave with a neighbour, at the front door). If no instructions are given, we’ll contact you or the recipient for instructions. If we can't get in contact with you or the recipient we will take them back to the shop and email you.

Can I cancel or modify my flower order?

You can cancel or modify your order up to 24 hours before the scheduled delivery date. Please contact us as soon as possible to make any changes.

You can cancel or modify your order up to 24 hours before the scheduled delivery date. Please contact us as soon as possible to make any changes.

What payment methods do you accept for flower orders?

We accept major credit cards, debit cards, and online payments. All transactions are securely processed through our website. We also accept ZipPay & Afterpay.

We accept major credit cards, debit cards, and online payments. All transactions are securely processed through our website. We also accept ZipPay & Afterpay.

Can I customize my order with specific flowers or colours?

Yes, we offer customization options. If you have specific flowers or colours in mind, please mention them during the ordering process, and we'll do our best to accommodate your request.

Yes, we offer customization options. If you have specific flowers or colours in mind, please mention them during the ordering process, and we'll do our best to accommodate your request.

Will the flowers look exactly like the photos?

Please consider our photos as a guide only. Specific assortment of flowers may vary from week to week, influenced by the changing seasons and availability. While we try to replicate the items displayed on our website, there may be occasions when we need to substitute colours or varieties. Nevertheless, rest assured that we always guarantee a delivery of something equally beautiful and captivating.

Please consider our photos as a guide only. Specific assortment of flowers may vary from week to week, influenced by the changing seasons and availability. While we try to replicate the items displayed on our website, there may be occasions when we need to substitute colours or varieties. Nevertheless, rest assured that we always guarantee a delivery of something equally beautiful and captivating.

DELIVERY QUESTIONS

What areas do you deliver to?

We deliver to suburbs between Yatala & Tweed Heads. See our full list of Where We Deliver.

We deliver to suburbs between Yatala & Tweed Heads. See our full list of Where We Deliver.

What time will my flowers be delivered?

We’re unable to provide an exact time since our external driver handles multiple deliveries for various florists. However, deliveries are typically between 11am - 7pm. If you need a specific delivery window, please let us know, and we'll do our best to accommodate your request.

We’re unable to provide an exact time since our external driver handles multiple deliveries for various florists. However, deliveries are typically between 11am - 7pm. If you need a specific delivery window, please let us know, and we'll do our best to accommodate your request.

Can I schedule a delivery for a specific date and time?

Yes, you can schedule a delivery for a specific date during the checkout process. For specific time requests, please mention them in the order notes, and we'll try to accommodate them.

Yes, you can schedule a delivery for a specific date during the checkout process. For specific time requests, please mention them in the order notes, and we'll try to accommodate them.

Is there a delivery fee?

Yes, a delivery fee applies and varies depending on the location. The exact delivery cost will be calculated at checkout based on the recipient’s address. You can also find out delivery fee's here.

Yes, a delivery fee applies and varies depending on the location. The exact delivery cost will be calculated at checkout based on the recipient’s address. You can also find out delivery fee's here.

Do you deliver on weekends and holidays?

Yes, we offer delivery services seven days a week, including weekends and most public holidays. However, availability may vary on certain holidays, so we recommend ordering in advance.

Yes, we offer delivery services seven days a week, including weekends and most public holidays. However, availability may vary on certain holidays, so we recommend ordering in advance.

Can I request a contactless delivery?

Yes, we offer contactless delivery upon request. Our delivery driver will leave the flowers at the designated location and notify the recipient by phone or SMS.

Yes, we offer contactless delivery upon request. Our delivery driver will leave the flowers at the designated location and notify the recipient by phone or SMS.

What should I do if my flowers are delivered late or damaged?

We strive to ensure timely and perfect delivery, but if there’s any issue with your delivery, please contact us immediately. We'll work quickly to resolve the problem and ensure your satisfaction.

We strive to ensure timely and perfect delivery, but if there’s any issue with your delivery, please contact us immediately. We'll work quickly to resolve the problem and ensure your satisfaction.

Do we deliver to Brisbane?

Not at this stage.

Not at this stage.

Do we deliver to Mount Tambourine?

Mount Tambourine excluded from delivery due to high fee.

Mount Tambourine excluded from delivery due to high fee.

FLOWER QUESTIONS

What types of flowers do you offer?

We offer a wide variety of flowers that we hand pick at the flower markets 2-3 days a week, including roses, lilies, tulips, orchids, natives, and seasonal blooms. Our selection varies depending on the time of year and availability. We like to provide our customers with unique & premium quality flowers that you won't find at your typical supermarkets.

We offer a wide variety of flowers that we hand pick at the flower markets 2-3 days a week, including roses, lilies, tulips, orchids, natives, and seasonal blooms. Our selection varies depending on the time of year and availability. We like to provide our customers with unique & premium quality flowers that you won't find at your typical supermarkets.

How do I choose the right flowers for an occasion?

Different flowers have different meanings. For example, roses are often associated with love, while lilies symbolize purity. If you’re unsure, our qualified florists can help you choose the perfect arrangement for any occasion.

Different flowers have different meanings. For example, roses are often associated with love, while lilies symbolize purity. If you’re unsure, our qualified florists can help you choose the perfect arrangement for any occasion.

How long do fresh flowers typically last?

Fresh flowers generally last between 5 to 7 days, depending on the type of flower and how well they are cared for. Some flowers, like carnations and chrysanthemums, can last even longer. We have had many customers tell us that their flowers lasted a whole 2 weeks!

Fresh flowers generally last between 5 to 7 days, depending on the type of flower and how well they are cared for. Some flowers, like carnations and chrysanthemums, can last even longer. We have had many customers tell us that their flowers lasted a whole 2 weeks!

How can I make my flowers last longer?

To prolong the life of your flowers, trim the stems at an angle, change the water daily, and keep them in a cool place away from fruit, direct sunlight, heat sources, or drafts.

To prolong the life of your flowers, trim the stems at an angle, change the water daily, and keep them in a cool place away from fruit, direct sunlight, heat sources, or drafts.

Do you offer seasonal flowers?

Yes, we offer a selection of seasonal flowers throughout the year. These blooms are often fresher and more vibrant as they are in their natural growing season.

Yes, we offer a selection of seasonal flowers throughout the year. These blooms are often fresher and more vibrant as they are in their natural growing season.

Are your flowers locally sourced?

We strive to source our flowers locally whenever possible to ensure freshness and support local growers. However, we also import exotic and out-of-season flowers to provide a diverse selection.

We strive to source our flowers locally whenever possible to ensure freshness and support local growers. However, we also import exotic and out-of-season flowers to provide a diverse selection.

Can I send flowers as a gift for someone with allergies?

If the recipient has allergies, we recommend selecting hypoallergenic flowers such as orchids, roses, or tulips, which are less likely to cause allergic reactions.

If the recipient has allergies, we recommend selecting hypoallergenic flowers such as orchids, roses, or tulips, which are less likely to cause allergic reactions.

What should I consider when choosing flowers for a funeral or sympathy arrangement?

For funerals or sympathy arrangements, it’s common to choose flowers that convey respect and remembrance, such as lilies, white roses, or chrysanthemums. Our florists can help you select the most appropriate arrangement for the occasion.

For funerals or sympathy arrangements, it’s common to choose flowers that convey respect and remembrance, such as lilies, white roses, or chrysanthemums. Our florists can help you select the most appropriate arrangement for the occasion.

GENERAL QUESTIONS

What are your hours of operation?

We are open 9am to 7pm during Monday - Friday & 10am to 7pm Saturday & Sunday.
Please check our website or contact us for holiday hours or special events such as Valentine's Day & Mothers Day.

We are open 9am to 7pm during Monday - Friday & 10am to 7pm Saturday & Sunday.
Please check our website or contact us for holiday hours or special events such as Valentine's Day & Mothers Day.

How can I contact customer service?

You can reach our customer service team via phone at 0414 914 215, email at info@hansfordflowers.com.au, or through our website’s contact form.

You can reach our customer service team via phone at 0414 914 215, email at info@hansfordflowers.com.au, or through our website’s contact form.

Do you offer online ordering?

Yes, you can conveniently place orders online through our website. Just browse our products, add items to your cart, and check out securely.

Yes, you can conveniently place orders online through our website. Just browse our products, add items to your cart, and check out securely.

What is your return/refund policy?

We offer returns or refunds 48 hours of purchase, provided the item is in its original condition. Please review our full return policy on our website for more details.

We offer returns or refunds 48 hours of purchase, provided the item is in its original condition. Please review our full return policy on our website for more details.

Do you offer discounts or promotions?

Yes, we occasionally offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on our latest deals.

Yes, we occasionally offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on our latest deals.

Can I make changes to my order after it’s been placed?

You can make changes to your order within a certain timeframe. Please contact us as soon as possible to update your order details.

You can make changes to your order within a certain timeframe. Please contact us as soon as possible to update your order details.

Is my personal information secure when ordering online?

Yes, we prioritize your privacy and use secure encryption technologies to protect your personal and payment information during transactions.

Yes, we prioritize your privacy and use secure encryption technologies to protect your personal and payment information during transactions.

Do you have a physical store location?

Yes, our store is located at 58 Hansford Road, Coombabah. You’re welcome to visit us during business hours to browse our products in person.

Yes, our store is located at 58 Hansford Road, Coombabah. You’re welcome to visit us during business hours to browse our products in person.

Do you have pre-made arrangements to choose from in-store?

Typically no, it is usually made to order due to customer budgets & preferences.

Typically no, it is usually made to order due to customer budgets & preferences.

How do I sign up for your newsletter?

You can sign up for our newsletter on our website. Just enter your email address to receive updates on new products, promotions, and events.

You can sign up for our newsletter on our website. Just enter your email address to receive updates on new products, promotions, and events.

Do you offer international shipping?

Not at this stage.

Not at this stage.

How can I provide feedback or reviews?

We appreciate your feedback! You can leave a review on our website, social media pages, or Google. If you have specific concerns, please contact us directly.

We appreciate your feedback! You can leave a review on our website, social media pages, or Google. If you have specific concerns, please contact us directly.